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Technical Writer

Responsibilities:

  • Conduct research on programs and applications through observation, research and discussions with technical specialists.
  • Organize and write supporting project documents for programs and applications directly or indirectly impacted by project implementation.
  • Develops and maintains documentation describing program development, logic, coding, testing, changes and corrections.
  • Enhance Standard Operating Procedures (SOP) and document other internal processes.
  • Revise documents as new issues arise.
  • Submit copies to project technical lead for feedback.
  • Deliver high quality documentation in short timeframes.
  • Work with internal teams to obtain an in-depth understanding of the project, documentation requirements, systems and applications.
  • Assist in development of training materials for target user groups.

Qualifications:

  • Must have strong technical writing and editing skills to create precise and detailed documents which explain technical information clearly.
  • Attention to detail.
  • Ability to juggle multiple priorities and ability to adapt to changing requirements and evolving needs.
  • Excel at working independently and as part of a team.
  • Ability to analyze a problem or process and suggest improvements.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Demonstrated experience in systems analysis & design, workflow or procedural analysis.
  • Basic familiarity with the SDLC and software development; computer operations; and project management.
  • Strong interpersonal, verbal and written communications skills.


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