Business Systems Analyst

Company Name:
Navy Federal Credit Union
Basic Purpose
Identifies, scopes, documents, coordinates and implements business requirements which determine solutions that enhance business operations.
Major Responsibilities
1. Analyzes and documents business requirements/processes.
Develops, recommends and documents adjustments to workflow to streamline processes.
Investigates operational problems; recommends solutions to customer.
Ensures that business requirements comply with regulations, policies, processes, etc.
2. Explores new or enhanced technology and/or solutions.
Identifies opportunities for new and/or improved processes.
Researches emerging technologies in the industry that align with business goals.
Recommends technology and/or business solutions.
Participates in vendor selection.
3. Develops, tests and implements new and enhanced processes.
Works with system analysts/programmers to determine system specifications, parameters, etc.
Develops and/or assists in the creation of test plans, test criteria, scenarios and documentation.
May participate in software system testing.
Ensures acceptance of delivered solutions.
4. Monitors performance of systems to ensure continued systems efficiency.
Troubleshoots issues.
Participates in and communicates problem resolution.
Maintains documentation for problem resolution.
Ensures performance metrics meet customer needs.
5. Serves as liaison and/or subject matter expert regarding business functions and systems.
May facilitate or participates in the development of training materials, desk procedures and manuals.
As appropriate, serves as point of contact with external vendors and technical staff.
Participates in determining project and cost justifications and prioritizations.
6. Manages projects.
Establishes effective and collaborative project teams, facilitate/coordinate project work within and across business units, partners with technical project lead as appropriate, ensures project deadlines are met and implementation and results are achieved as designed.
Defines, develops and manages/oversees project related plans, business requirements, scope, resources, costs, issues, prioritization, decisions, risks, external contracts, and internal service agreements.
Keeps the project team and its stakeholders informed and manages expectations (includes e-grams, letters, notices, etc.).
Performs other related duties as assigned.
Level Responsibilities:
Level 3
1. Analyze and document business requirements/processes
Analyzes and resolves unique, difficult and highly complex projects and processes of a moderate scope and scale (global perspective)
Translates moderately complex business requirements into technical solutions
Works independently
2. Explores new and/or enhanced technologies
Defines need for new technology
Initiates research for new technology
Determines and recommends best overall solution to business need
Recommends internal/external solution provider
Participates in the development and implementation of systems of moderate scope and scale.
Participates in testing cycles and documenting results
3. Monitor performance of systems to ensure continued systems efficiency
Applies extensive expertise to determine root cause, scope and scale of issues
Leads the development and coordinates issue resolutions
Maintains and monitors solution effectiveness
Leverages troubleshooting expertise
4. Serves as Liaison/SME regarding business functions/applications
Represents the department in identifying, analyzing and documenting solutions.
Serves as the inter-organizational Subject Matter Expert; responsible for the transfer of knowledge
May assist in developing long-term plans & strategies for business goals
Leads, guides, and mentors other analysts
Makes recommendations and may have decision-making authority
Lead moderate scope, complex multidisciplinary projects which have moderate business risk and impact in accordance with Navy Federal's PPM standards
Develop project strategies
Level 2
1. Analyze and document business requirements/processes
Analyzes and provides solutions to projects and processes of moderate scope and scale
Determines and develops both routine and non-routine solutions
Performs independent analysis with some limited guidance from others
2. Explores new and/or enhanced technologies
Assesses feasibility of solutions
Identifies potential internal/external solution provider; facilitates their selection
Participates in testing cycles and documenting results
3. Monitor performance of systems to ensure continued systems efficiency
Identifies and communicates issues
Determines scope, scale and impact of issues
Provides alternatives & recommended solutions to customers, analysts, and management
4. Serves as Liaison/SME regarding business functions/applications
Serves as business function subject matter expert
Maintains and communicates systems/technology updates
Lead functional teams, projects or portions of projects to solve unique & complex business problems in accordance with Navy Federal's PPM standards
Oversees project resources
Qualifications -- Knowledge, Skills and Abilities
Required:
Level III
Bachelor's Degree in a related field, or the equivalent combination of training, education and experience.
Advanced knowledge of and skill in operational analysis and project management.
Demonstrated experience leading large projects/initiatives which have business risk and impact.
Skill in interpreting regulations, instructions, procedures and policies.
Demonstrated ability to lead, guide, and mentor others.
Demonstrated expertise in problem resolution including determining root cause, scope and scale of issues.
Strong verbal and written communication and presentation skills.
Demonstrated experience in Cognos, Business Objects, Teradata, Microstrategy or another Business Intelligence tool.
Level II
Bachelor's Degree in a related field, or the equivalent combination of training, education and experience.
Experience that demonstrates the ability to identify, analyze and document business requirements, and recommend solutions.
Demonstrated research, analytical, and problem solving skills.
Prior project management experience.
Demonstrates ability to influence, negotiate and persuade.
Demonstrated experience leading projects and/or initiatives of small to medium scope.
Ability to work independently and in a collaborative environment including experience leading collaborative work teams.
Skill in interpreting regulations, instructions, procedures and policies.
Ability to multi-task, exercise initiative and good judgment, and make sound decisions.
Effective oral, written, interpersonal communication and presentation skills.
Demonstrated skill using PCs, including word processing, spreadsheet, and database applications.
Desired:
Internal credit union knowledge of operations/processes and procedures.
Navy Federal Project Portfolio Management (PPM) knowledge
Hours:Monday - Friday, flexible
Location:This position can be located in Milton, FL or in Vienna, VA.
Equal Employment Opportunity
Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D
REQNUMBER: 23649-1B

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